Having a “beef:” it seems like the hip thing to do these days, so I figured I’d better start one of my own.
My Target: Glamour Magazine. They have an article this month that really just burns my toast. How would I know what’s in this month’s issue, you ask? Do I actually read that lousy rag? Well, don’t worry. I haff vays.
This month’s ass-chapper is entitled “Talk Back to Your Credit Card Company.” Oh, no, they didn’t, you insist. But oh, yes, they did. Citing this guy, clearly a top-shelf asshat, they advise readers to bargain for lower rates and to “let the customer reps know how much you’ve spent–and repaid–over the last year.” LIKE WE CARE, people.
UPDATE: Also, we can already see that information. It’s there, right in front of our bloated, bloodshot faces. So, like, CONGRATULATIONS on learning how to read your statement, nimrod, but, still, DON’T CARE.
They also advise people to ask to speak to supervisors, threaten to move their outstanding balances to another company, and a whole bunch of other tactics that won’t work on our over-worked and cold-as-ice hearts, hardened by many moons of disappointment and misadventure working in the customer service industry.
Setting it Straight: The thing is, Glamour, we only offer one rate. ONE RATE. All our people get that rate, no matter how much whining and kvetching and bitching they engage in. The only result of all that complaining will be this: The reps they speak to–as well as all subsequent supervisors and managers–will simply leave remarks on their account describing the conversation. Next time they call, the next rep will get a chance to read all about how they are “rude,” “demanding,” “don’t understand our policies,” and “won’t listen to reason.” This can’t go anywhere good, I promise.
So Glamour, please consider this official notice of our beef. If you come rolling up in my hood, well, alls I’m saying is, you might not like what I bring your way.
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